0 votes
by (120 points)

I am trying to download messages and every so often there is one that cannot be downloaded.

Outlook says "The item cannot be opened".

I tried with both Oulook 2010, 2003, and MailStore, but the same problem occurs. This error causes the connection to be lost and prevents all prior email from being downloaded.

This problem is occuring throughout our organization on many different messages on many different accounts.

Any clues as to what to tell my email hosting provider to check?

Here is the log file entry from MailStore....

10:27:36.809 [4] INFO Processing message: 3/29/2011 2:59:40 PM UTC 'Treatment Authorization in French', UID 1: 004201cbee21$e246bfd0$a6d43f70$@org, UID 2: 4d7e6d99f5836e129b0e6d378826585e36b4ba4f

10:27:36.809 [4] INFO Retrieving message...

10:27:36.809 [4] INFO Retrieving message with UID EshiSYAAABn

10:27:37.199 [4] EXCEPTION MailboxImportWorker:ProcessMailboxMessageWrapper

System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host

at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)

at Rebex.Net.ProxySocket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)

at Rebex.Net.ImapSocket.Receive(Byte[] buffer, Int32 offset, Int32 count)

at Rebex.Net.ImapSocket.ReceiveData(Byte[] buffer, Int32 offset, Int32 count)

at Rebex.Net.Imap.ReadLineWithLiterals(String command, ArrayList literals)

at Rebex.Net.Imap.ReadResponse(String command, ImapResponseKind kind, String tag, Boolean idle)

at Rebex.Net.Imap.Fetch(ImapMessageSet messageSet, Int32 fields, UInt32 validity, Boolean ignoreMissingMessages, String partial)

at Rebex.Net.Imap.FetchMessageList(ImapMessageCollection list, ImapMessageSet messageSet, Int32 fields, UInt32 validity, Boolean ignoreMissingMessages, String partial, Int64 partialOffset)

at Rebex.Net.Imap.GetMessageListInternal(ImapMessageSet messageSet, Int32 fields, Boolean ignoreMissingMessages, Int64 partialOffset, Int32 partialCount)

at Rebex.Net.Imap.GetMessageInternal(String uniqueId, Int32 fields, Int64 partialOffset, Int32 partialCount)

at Rebex.Net.Imap.GetMessage(String uniqueId, Stream output)

at xd1c9ab197ebcfeab.xc6868ccfe102eb19.x538d63a1354c16f2(Object xba08ce632055a1d9, Stream xcf18e5243f8d5fd3)

at x01827eb30faec973.xc31d7520e8eb9685.x4b7ab436311c211a(xead0e2731d0793fd x4e433b0e37b5c0fe, xa7a8289ea6887c97 x8a41fbc87a3fb305)

at x01827eb30faec973.xc31d7520e8eb9685.x1eaee754ad3cf90b(xead0e2731d0793fd x4e433b0e37b5c0fe, xa7a8289ea6887c97 x8a41fbc87a3fb305)

at x01827eb30faec973.xc31d7520e8eb9685.x264e0a58d12de966(xead0e2731d0793fd xe74728806aa03d70)

10:27:37.199 [4] INFO Item Status: failed

10:27:37.246 [4] WARN Worker has been cancelled (connection disconnected).

Applies to: Rebex Secure Mail

1 Answer

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by (17.7k points)

Does the problem occur also when downloading the message using the Rebex POP3 or Rebex IMAP component, Or does it occur only when accessing from Outlook?