Is support contract renewal required?

Question

My support contract is about to expire. Do I have to renew it to be able to continue using the component? What will happen when the support contract expires?

Answer 1

You don't have to renew the support contract to continue using the component. However you will not be able to download new versions without renewing it.

Each Rebex component license comes with a one year support contract.

With active support contract you are eligible to:

• develop applications using the component
• distribute the component with your application
• download all releases published when the support is active
• access to priority support

With expired support contract:

• you can continue developing applications using the component
• you can continue distributing the component with your application
• you can continue downloading all past releases published when the support was active
• you will not get priority support
• you will not be able to download new versions (released after the support contract end date)

More info:

• Support contract renewal pricing and details
• Rebex General License Agreement
• Licensing section of the FAQ