Connecting to 0ffice365 IMAP fails on some mail addresses.

0 votes
asked Nov 20 by arik (150 points)

Hi,
We are using Rebex version 2017 R1 and we are experiencing a strange behavior. We are trying to connect to Office 365 mail server using IMAP. This is our organization's mail server. We are able to connect to almost all the mail addresses, but there are some addresses that we get AUTHENTICATION(NO) when we are trying to connect to them. All the mail addresses are addresses that are used by our organization and we can connect to them successfully using office 365 web application.

What could be the problem?
Thanks,
Arik

Applies to: Rebex Secure Mail

1 Answer

+1 vote
answered Nov 20 by TheRealPopeye (740 points)
selected Nov 21 by Pavel Matyska
 
Best answer

I've seen that when IMAP was disabled for an individual user, check here;

you can enable the IMAP setting for this user in Exchange Admin Center (EAC). To do this, go to EAC > Recipients > Mailboxes > double click User or click Edit > Mailbox Features > under Email Connectivity > click Enable to enable IMAP for the user.

commented Nov 21 by Pavel Matyska (9,740 points)
Thank you TheRealPopeye, this is awesome answer! I just validate that your solution works. Just one note, do not forget to save the changes.
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