Is source code edition support any different?

0 votes
asked Sep 9, 2014 by Rebex KB (8,220 points)
edited Sep 9, 2014

Do you offer same level of support for binary editions and for source code editions?

1 Answer

0 votes
answered Sep 9, 2014 by Rebex KB (8,220 points)
edited Sep 9, 2014

Binary edition and unmodified source code edition

For binary edition and for unmodified source code edition you'll get same level of support. In includes priority email support with each question answered within one business day and priority forum support.

Modified source code edition

If you make any modification to the source code, it might become hard or even impossible for us to support it. We'll still try to do our best to help you but our options would be limited without an access to the actual code.

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